DSA notice and action for your app
If your app stores content from its users, the Digital Services Act asks for a notice-and-action process, reasoned decisions and, depending on size, an internal complaint system. Limenia covers these workflows while your data stays in your app.
Notice and action
Hosting services must make it easy to report allegedly illegal content electronically. Notices are processed in a timely, diligent and objective manner, and the notifier learns what was decided.
- Reports arrive via REST API from your backend, with a snapshot of the content as evidence.
- Limenia groups reports on the same content into one case. The queue sorts by priority.
- The reports.resolved event gives you the outcome for the reporters (Art. 16(5)).
- Limenia always accepts reports, even when a subscription ends.
Statement of reasons
Whoever removes content, restricts its visibility or suspends accounts tells the affected user why, clearly and specifically: the action, the facts, the ground, the use of automated means and the redress options.
- Limenia creates a statement of reasons for every restrictive decision.
- Your app receives it as ready-made text in German or English and in structured form for your own layout.
- Whether automated means were involved is stated in the text and in the automation field.
- You set the redress text once in the settings.
Internal complaint handling
Online platforms let affected users and notifiers lodge a free electronic complaint against decisions for at least six months. Decisions are not taken solely by automated means.
- Appeals arrive through your backend (POST /v1/appeals) and land in their own queue.
- Limenia checks the window and eligibility: six calendar months, for affected users and reporters.
- A human decides again. If the decision changes, Limenia enforces the new action.
- The reply points to out-of-court dispute settlement under Art. 21.
Trusted flaggers and misuse
Notices from recognised trusted flaggers get priority. People who frequently submit manifestly unfounded notices can be suspended for a reasonable time after a warning.
- You add trusted flaggers in the dashboard. Their reports get at least high priority.
- Limenia counts rejected reports per reporter, pseudonymously through a hash.
- A human always decides on warnings and suspensions, for at most 365 days.
Transparency report and Transparency Database
Providers report regularly on their moderation. Online platforms submit their statements of reasons to the European Commission’s Transparency Database.
- Limenia counts reports, decisions and appeals itself and drafts a report in the format of Implementing Regulation (EU) 2024/2835.
- You set up submission to the Transparency Database per app. It contains no IDs from your app and no content.
- What Limenia cannot know, such as orders from authorities, you add in the export.
Store rules for user content
The app stores also require apps with user content to offer reporting, blocking of other users and a timely response to reports.
- The store checklist per app shows what Limenia detects itself: reports, an active webhook, redress text, policies.
- You tick off the rest, such as blocking, contact and account deletion.
- It is based on App Review Guidelines 1.2 and 5.1.1(v) and the Google Play policies on user content and account deletion.
Frequently asked questions
Your question is not here? Write to us, a person will answer.
[email protected]What is notice and action under Art. 16 DSA?
A mechanism through which anyone can report allegedly illegal content electronically. The provider processes notices in a timely, diligent and objective manner and tells the notifier what it decided and which redress options exist.
What must a statement of reasons under Art. 17 DSA contain?
The type of restriction with its territorial scope and duration, the facts, whether automated means were used, the legal or contractual ground and the available redress. Limenia produces these details for every restrictive decision.
How long can users appeal?
Under Art. 20 DSA for at least six months after the decision. Limenia accepts appeals for six calendar months, from affected users and from reporters.
Does my app have to submit to the DSA Transparency Database?
Online platforms submit their statements of reasons under Art. 24(5) DSA. Micro and small enterprises are usually exempt (Art. 19). Have your case checked. If you do submit, Limenia does it for you.
Does Limenia replace legal advice?
No. Limenia is a tool that implements the DSA workflows. Which obligations apply to your app and how your texts must read is something to settle with legal counsel.
Ready for your notice and action process?
We show you Limenia with an example and work out what your app needs for the DSA and the app stores.
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